FAQ

We encourage you to ask questions. We want you to be as well prepared as possible for something as important as your health. Below are some questions regarding  medical tourism that we receive often. Since we provide very personalized services, we would be happy to answers these and any other questions that you may have in person as well.

Frequently asked Questions

Q.1 What is Medical Tourism?

Ans. Medical Tourism is a new concept used to represent obtaining medical or surgical services while traveling or vacationing in another country.

Q.2 What are the types of medical procedures that tourists usually seek in India?

Ans. There are a lot of different medical/surgical options for medical tourists. Primarily, medical tourists get elective procedures such as cosmetic surgery, hip and knee replacements, liver transplant, kidney transplant, dental procedures, infertility treatments; any procedure that is usually not covered by insurance or has a long waiting time in their home country.>

Q.3 Why should I choose India over other destinations?

Ans. India has some of the most highly qualified and experienced physicians in the world. With a cultural emphasis on education, most of these physicians have gone on to super-specialize in their field, enabling them to become experts in their respective medical specialties. Further, most of the physicians that are in the Angel Medicare network have had extensive hands on training. The hospitals that Angel Medicare has tied up with are the leading hospitals in India with multi-specialty facilities.

In addition to traditional medicine, India offers many more relaxing and rejuvenating treatment options from Yoga, Ayurveda, and Meditation to Allopathic and Naturopathic medicine.

India also offers world-class travel destinations such as the Taj Mahal, the beaches of Goa, the backwaters of Kerala and hiking in the Himalayas, heritage rich Rajasthan to name a few.

Q.4 What is the quality of care?

Ans. The institutions that we work with have national & international accreditation like JCI or NABH certified, or are in the process of achieving this certification. Many of our partners have a strategic partnership with a leading US institution such as Johns Hopkins and Harvard Medical International. Many doctors in the hospitals we partner with have received international training; many are even US board or UK board certified. Additionally, since the international reputation of our partner hospitals is at stake, you can be assured that you will be working with the top doctors in that particular hospital. The facilities are state of the art, and often create the impression of a high-end hotel rather than merely a hospital.

Will I save a lot, when I have an operation in India, and why does it cost so much less?

In general, the answer to this is a resounding ‘Yes’ for many kinds of medical procedures, but the extent of your savings depends on a number of factors. Generally, the cost of medical treatment provided by Angel Medicare is 70-80% less than the fees typically charged in the U.S. The costs incurred by frivolous lawsuits in the US & U.K result in the unusually high fee of malpractice insurance as compared to the rest of the world. The Indian system is completely different. For one, India’s malpractice lawsuits are not as high as in the developed countries because of their consistently high quality standards. What’s more, Indian hospitals are accustomed to dealing with the needs of international patients, so they are able to provide a cost-effective estimate for the procedure, including physician fees, nursing care, room and food. In general, overhead costs are much less. Physicians and hospitals charge less, medications are less expensive, and there are no high additional costs (such as costs incurred to protect against exaggerated malpractice insurance fees).

Q.5 Can I speak to the doctor in India before going on my trip?

Ans. Angel Medicare will be happy to arrange a phone consultation with the corresponding physician in India and ensure that all of your questions are answered. We provide this as part of our total package, as we want you to be totally comfortable with your decision to go to India for your medical needs. You can also have your doctor consult with our doctors in India.

Q.6 What are the risks?

Ans. Honest and open communications are very important to us, so we would never claim that there are no risks when undergoing a medical procedure. What we do say is that by working with only very high quality institutions and doctors we strive to ensure the level of risk is no greater than if you were treated in the US/UK. It still is important for you to do your own research based on the options that we present to you so that you can make an informed final decision.

Q.7 What if there are complications?

Ans. The doctors that we work with cannot exclude complications in the same way that other doctors cannot. However, you will be provided with excellent care to prevent these complications in the first place. Should any complications occur while you are abroad, you will already are in a full tertiary care hospital, where all medical areas are represented. We don’t have partnerships with small private clinics for this reason: should something go wrong during surgery, these private clinics often times would have to transport you a ‘real’ hospital.

Q.8 What about post surgery follow up?

Ans. You will have to recover enough so that your doctor abroad can clear you for travel back home. Often times you are required to spend some time in a hotel after hospital discharge so that by the time you are cleared to return back home any risk of post surgery complications has been greatly reduced. Frequently post surgery follow up once you are back home is required. When and how frequent this follow-up occurs varies greatly depending on your specific case. We encourage you to keep your primary care physician and/or specialist abreast of all of your medical tourism activities, including following up with them upon your return home. We will assist you in this by answering any questions that you or your local doctor may have. In some cases, we may even have formal partnerships with doctors in your country

Q.9 Will the medical and tourism professionals I am dealing with be able to speak English?

Ans. We have made sure that English-speaking people are at your disposal. This will be true for hospital staff, doctors, hotel personnel, etc. The doctors that we work with have oftentimes spent many years in countries like the US, UK or Australia so their English is excellent. Other people will likely have an accent, but that will only add color to your entire experience.

Q.10 How do I make payments and how is it handled?

Ans. Angel Medicare would require an initial advance, whose details would be provided to you along with the complete package. We have a provision of accepting advance payments through bank transfers, etc. Also, you can also deposit the requisite amount directly into our bank account, whose details will be communicated after you confirm the desired medical treatment and travel package.

Angel Medicare is not the medical provider and cannot accept payment for your medical expenses. You will be required to make payment as per the estimate provided, directly to the hospital’s Bank account. Usually, this involves paying a deposit prior to undergoing any diagnostic tests and/or procedures. A final bill will be presented to you prior to discharge from the hospital. The travel and accommodation charges will be collected as per Angel Medicare rules and regulations.

Q.11 After reaching India, how do I go about with my trip?

Ans. An Angel Medicare Relationship Manager will be with you every step of the way; from meeting you at the airport when you land in India, to the moment you leave to fly back home. Their sole function is to provide you with any assistance that you may need. They will ensure that transportation is arranged to and from your accommodation to the hospital for all of your appointments. In addition, you will also be given a pre-paid cellular phone during your stay, so that you can contact your Relationship Manager or anyone else that you may want.

Q.12 I do not know anything about my destination country. Will It be safe? How will I get around?

Ans. We will give ample information about your destination country. Our international patient executive will be there with you throughout your stay at the hospital, as well as after surgery. We provide 24 X 7 support in India. We will inform  you about local customs & what to avoid, in order not have any untoward incident.

Q.13 What are the local regulations to deal with malpractice issues and how do they differ from those in the home country?

Ans. In India, the law requires the patient to sign an agreement to state that he/she will undergo surgery on his/her own free will. If any problem arises and the treatment needs to be changed, the physician will inform you of the options so that you will be able to make the best decision. If by any reason you are in no condition to make a decision, the physician will discuss the matter with the person you have assigned as your guardian. You will be kept informed at all times and, if necessary, Angel Medicare will offer you the possibility of asking for a second opinion from another professional.

Q.14 Why should I go with Angel Medicare?

Ans. Great question. We take care of everything. We are very experienced in enabling people to access Global Health Care and you will benefit from that experience. We will assist you from start to finish and will take care of the smallest details such as arranging your passport/visa, trip arrangements, scheduling with the hospital, etc. We employ medically trained staff. You are not dealing with a travel agency. We will get you answers that you can rely on quickly. Your health is our primary concern.