Legal Information

Terms and Conditions

Overview

By using www. Angelmedcare.com – Angel Medicare’s Online Web site for Medical Tourism, you hereby agree to be bound by all of the terms and conditions contained in this User Agreement ("Agreement"). Angel Medicare reserves the right at its discretion to change the Terms of this Agreement and will provide notice of any such changes by online posting. Your continued use of Angel Medicare Online Web site after the posting of any notice of change in terms shall constitute your agreement to be bound by any such changes.

Terms & Conditions of Patient Medical Treatment Booking In India

The Participant / Patient or his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient shall read carefully the terms and conditions mentioned herein before filling and signing the registration form. The terms and conditions as set out in the registration form are also set out in the Package quote, a copy of which has been provided to the Participant / Patient or his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient. The Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) shall sign this document. The signing of the terms & conditions document by the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) shall mean acceptance in totality of the terms and conditions contained herein by the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient). The signed terms & conditions documents with payment receipt shall be binding on the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) and shall constitute a contract between Angel Medicare and the Participant / Patient (and his / her family / members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) on the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) signing the terms and conditions document and making payment towards the Package.

Treating Institutions

The Treating Institution shall be solely responsible for all treatment to be provided by it to the Participants / Patient, including but not limited to surgical, medical, wellness, beauty and all related queries, opinions and complications and Angel Medicare shall not be responsible for the same.
Any emergency, complication or medical requirement, of whatsoever nature, arising with regard to the Participant / Patient’s treatment due to the Participant / Patient’s present or past illness or the side effects / allergy of / to drugs or lack of adequate treatment, pre, during or post treatment will be the absolute responsibility of the Treating Institution and / or the treating Doctor, as the case may be, and Angel Medicare shall not be responsible for the same.

If the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) has any complaint in respect of the services rendered by the Treating Institution, such complaints should be registered directly to the Treating Institution.

Angel Medicare Healthcare packages

The Healthcare packages offered by Angel Medicarein association with the premier Healthcare providers will be provided on the following Terms and Conditions.

(A) Medical Evaluation and Quotation estimate.
Angel Medicare arranges for you complementary e-mail consultations with the Healthcare professional after receiving the medical history form and diagnostic reports from you. Angel Medicare recommends you to ask the attending consultant / Doctor’s all the questions you may have, during these consultations. The initial consultations would be complementary and you and the Healthcare professional are not under any obligation until after your pre-treatment consultation.

Angel Medicare reminds you that all kind of Healthcare procedures, transplants, replacements or surgical or otherwise carry certain risks and therefore you and the Healthcare professional have to concur the anticipated outcome of the procedure to be undertaken.

After the initial pre-treatment consultations and evaluation of medical records, Angel Medicare would quote you the cost of the procedure. The quotation would include only the services detailed in it. If any non-predicted costs appear after the face-to-face consultations and subsequent pre-treatment medical examination or diagnostic report once you are in India, they will be properly detailed in order to obtain your authorization and consent. Before the procedure you are required to pay for full procedure / treatment cost to the treating institution via Angel Medicare in order to book services on confirmed basis / medical consultants’ appointment / operation theatre booking / nursing care / hospital ward or room booking and other related medical teams appointment for the patients’ treatment on confirmed basis at the treating institution.

The quotation presented would not include:

  • Insurance and any additional medical expenses for the medications or procedures in case of unforeseen complications. Kindly ensure to discuss this with the Doctor before the procedure and or advised to take medical as well as travel insurance before arriving into India for your medical treatment.

(B) Payment mode and terms:

Payment Stages:

On getting your approval for the treatment, 25% of the total quotation estimate in Advance (Non- refundable).
Also note that, in some critical cases it is mandatory to pay full amount thus quoted for booking medical treatment / procedure services on priority / emergency basis and shall be binding on the patient to pay Angel Medicarefull advance payments.

Angel Medicare’s Cancellation Policy

*Refundable amount does not include Travel and accommodation costs

Refund

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance), the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 3-5 weeks due to Indian banking procedures.

Travel and Tour Services

Angel Medicare’s Leisure Holidays department shall not be responsible for any delays & alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.

Angel Medicare shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – force majeure, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferage’s, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or during the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort, general wellbeing and convenience.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country before commencing travel. All baggage’s & personal property/s at all times are at the client’s risk and responsibility.

the rates quoted according to the modifications by hotels or airlines without any prior notice. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.

Indemnity

You agree to indemnity and hold Angel Medicare, it’s proprietor, subsidiaries, affiliates, officers, agents and other partners and employees harmless from any loss, liability, claim or demand, including reasonably attorney fees made by any third party due to or arising out of your use of the service in violation of this agreement and / or any breach of your representation and warranties set forth above.

Discrepancies

In case of Medical discrepancy or conflict for immutability of malpractice carried out by the patient, all the concerned parties establish and agree that all judicial action must be carried out by the patient towards the medical professional / healthcare center / hospital only within the jurisdiction of the State of Delhi, India, and that action will not be imposed towards www.angelmedcare.com, it’s managing company Angel Medicare or any of its proprietor and / or employees since it is an organization that puts at the disposition of the patient, different medical options by listing their services without exercising / practicing medicine professionally itself.

Disputes

If there is any dispute about or involving the web site and / or the service, by using this web site, you agree that the dispute will be governed by the laws of the State of Delhi (India). You agree to abide by personal jurisdiction venue in the state and central courts of Delhi, India only.

Acceptance of these terms

By using the medical services offered by Angel Medicare you signify your acceptance to our terms and conditions.

DISCLAIMER

Angel Medicare does not control or operate any Treating Institution, neither does it operate or control any facility or service provided by the Treating Institution mentioned in the Package. Angel Medicare takes care in selecting all the ingredients in the Package and has no control whatsoever in running the Treating Institution and hence, Angel Medicare cannot be made liable / responsible for any delay, default, failure, improper services / deficiency in services provided by the Treating Institution and/or for any injury, sickness, accident, discomfort, death, loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in services, of the management or employees of the Treating Institution.

The Treating Institution shall be solely responsible for all treatment to be provided by it to the Participants / Patient, including but not limited to surgical, medical, wellness, beauty and all related queries, opinions and complications and Angel Medicare shall not be responsible for the same.

Any emergency, complication or medical requirement, of whatsoever nature, arising with regard to the Participant / Patient’s treatment due to the Participant/Patient’s present or past illness or the side effects / allergy of / to drugs or lack of adequate treatment, pre, during or post treatment will be the absolute responsibility of the Treating Institution and / or the treating Doctor, as the case may be, and Angel Medicare shall not be responsible for the same.

Any medical information not mentioned or withheld by the Participant / Patient or his / her relatives or not asked for due to the negligence of the Treating Institution and / or the treating Doctor will be the absolute responsibility of the Treating Institution and / or the treating Doctor, as the case may be, and Angel Medicare shall not be responsible for the same.

In case the Treating Institution and / or the treating Doctor is not competent in handling a particular emergency or complication arising pre, during or post treatment of the Participant / Patient, it shall be the absolute responsibility of the Treating Institution and / or the treating Doctor, as the case may be, to refer or call upon the competent medical authority, after taking the consent of the Participant / Patient or his / her family members / relatives / escorts / friends and Angel Medicare shall not be responsible for the same.

It shall be the absolute responsibility of the Treating Institution and / or the treating Doctor, as the case may be, at the time of the Participant / Patient’s admission to apprise him / her or his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient of the possibility of Contingency Expenses (howsoever rare) and secure his / her consent or the consent his / her family members / relatives / escorts / friends in writing to pay for or assist the Treating Institution to recover from the insurance company all the Contingency Expenses and Angel Medicare shall not be responsible for the same.

The Treating Institution shall be solely responsible for any extension / change of treatment dates by it and / or the treating Doctor, as the case may be, and Angel Medicare shall not be responsible for the same.

The Participant / Patient or his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient shall read carefully the terms and conditions mentioned herein before filling and signing the registration form. The Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) shall sign the registration form. The signing of the registration form by the Participant/Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) shall mean acceptance in totality of the terms and conditions contained herein by the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient). The registration form, payment receipt shall be binding on the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) and shall constitute a contract between Angel Medicare and the Participant / Patient (and his / her family / members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) on the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) signing the registration form and making payment towards the Package.

If the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) has any complaint in respect of the services rendered by the Treating Institution, he / they should forward such complaints directly to the Treating Institution without any recourse to Angel Medicare.

PRIVACY POLICY

Angel Medicare is committed to respect your privacy. We have designed our web site so that you may visit it without identifying yourself or revealing any personal information, unless you opt to do so. Once you opt to provide personally identifiable information (any information by which you can be identified such as name, address, telephone number, e-mail address and credit card number), it will only be used to support your customer relationship with us and for our own internal purposes including marketing and research, customization of our web site(s) and improving the content of our web site(s). We will, of course, also share such information with the hospitals and health care providers in our network that you have selected in order to assist you in seeking health care alternatives.

This Privacy Policy regarding the privacy of the information you provide online covers the following main areas:

  • Awareness
  • What we Collect
  • Third Party Vendors
  • Cookies
  • Information Sharing
  • Choice
  • Access & Accuracy
  • Security
  • Right to Change

Awareness

Angel Medicare provides this Privacy Policy to inform you about our privacy policy and the practices and choices you can make about the way your information is collected and used.

What we collect

When you make a reservation online or by phone through our customer support center, you will be asked for your name, address, phone number, e-mail address and credit card information. This information is used to contact you for customer service, to guarantee your reservation with our travel suppliers and/or to bill you for your travel purchase. We may also ask you for other personal information, such as your frequent traveler numbers.

Third Party Vendors

Angel Medicare India’s web site may contain links to web sites and/or booking engines that are powered by third-party vendors. You should note that these vendors may have privacy policies and practices that differ from those of Angel Medicare. We strongly encourage you to read the privacy policies of these vendors when using their web sites.

Cookies

Many web sites, including those owned by Angel Medicare India, could use cookie technology to help users navigate efficiently. The cookie is a small text file that resides on your hard drive. From time to time, our site(s) will request the cookie from your browser so that we can retrieve the stored information. This allows you to avoid making the same selections over and over again. Angel Medicare does not use cookies to store only personal information, such as credit-card numbers.

Information Sharing

Angel Medicare will not sell, rent, or lease your personally identifiable information to third parties. Unless we have your permission or are required by law, we will only share the personal data you provide online with other third-party vendors that are acting to complete reservation services. We do not knowingly permit the site to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children (meaning those younger than thirteen years of age).

Choice

Angel Medicare will not use or share the personally identifiable information provided to us online in ways unrelated to the purposes described above without letting you know and offering you a choice. Please be aware that our web site and those of our affiliates may contain links to other web sites, and that the privacy practices of these other web sites may differ from those of Angel Medicare. This Privacy Policy does not apply to other web sites. We encourage you to read the privacy policies of all other web sites you visit.

From time to time, we may send you e-mails with information that you might find of interest. If you would rather not receive them, please reply to the "unsubscribe" in the subject field or follow the instructions in each e-mail message.

Access & Accuracy

Angel Medicare strives to keep your personally identifiable information accurate. We make every effort to provide you with access to your registration data so that you may update or correct your information.

Security

Angel Medicare is committed to protecting the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Right to Change

We review our Privacy Policy from time to time, and may make changes to the policy pursuant to such review. Please periodically review this page to make sure you have the current version. Regardless of changes, we will abide by the privacy practices described to you in this Privacy Policy at the time you provided us with your personal information.